They cancelled my order.

[Villander]

I placed an order for a device, followed all the instructions, and at the end they asked me to pay a certain amount. I paid everything correctly, but then the customs officer said my order was canceled and I haven't received a refund. The money has already been debited from my account and I haven't received anything yet.

 

 

[caesarome]

@Villander 

Any payment you made should be automatically refunded within 2-3 weeks.

The usual reason for a cancelled order is due to you failing the second deeper credit check that takes place.

You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.