The delivery man offered to take our old sky q box when he installed our glass tv

[Jessicoolaa]

I have received the email saying I need to return our old sky q box, but they took it when we had sky glass delivered and installed. Now I'm worried we will have to pay the non return fee, but he offered to take it away. Anyone else had this?

[Fothergill1]

Hi @Jessicoolaa  This is a user help forum consisting of customers like yourself so you are not addressing Sky with your post.

You will need to call Sky to discuss your Sky Q returns issue.  If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

[TimmyBGood]

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@Jessicoolaa wrote:

 they took it when we had sky glass delivered and installed. 

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That would be rather odd: the couriers aren't Sky personnel and Q boxes typically don't get requested for return until the Glass cooling off period has ended.

[Mark39]

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@Jessicoolaa wrote:

I have received the email saying I need to return our old sky q box, but they took it when we had sky glass delivered and installed. Now I'm worried we will have to pay the non return fee, but he offered to take it away. Anyone else had this?

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As you consented to the courier taking it, it's down to you, I'm afraid. 

I've never seen a similar scenario reported here before.

[Jessicoolaa · Accepted solution]

So I phoned up and the courier shouldn't have done that so they are going to contact the company and find out where the hub is and make sure they dont do that to anyone else. They said we shouldn't have to pay the non return fee but if we do get charged they will reimbuse us. Fingers crossed!