I contacted Sky to try and cancel my Broadband due to the price increase and poor signal . I decided to go through the chat window as I like to have a record of the discussion . After a long wait I was finally through to a agent . At first it seemed like no one was there due to the lack of response . But after some chasing they seemed to engage . We started to discuss the changes and savings to try to come to a compromise . Then all of sudden this happens :
Aakanksha
at 15:02, Sep 20:
Just to let you know, I am going away from my desk soon for (30 minutes) and I'll reply to you when I return. Whilst I am away, could you please ask any questions you have and I'll reply once I am back.
You
at 15:02, Sep 20:
okSent
You
at 15:33, Sep 20:
Are you back ?Sent
You
at 15:33, Sep 20:
this is taking some time nowSent
Virtual Assistant
at 15:33, Sep 20:
Sky Assistant Summary:
Name: Purpose of contact:
Sign In: Not completed
Virtual Assistant
at 15:33, Sep 20:
Hi and welcome to Sky.
We’re sorry, but our Messaging Service is currently closed.
To get further support, please visithttps://www.sky.com/help/homeand follow our online guides to find the help you need as well as available contact options.
Alternatively check out our Community Forum using the link below, where you can talk to other customers to get help with your products. https://helpforum.sky.com
You
at 15:33, Sep 20:
is this a joke ?Sent
Virtual Assistant
at 15:33, Sep 20:
I'm sorry we don't have anyone available to help you right now.
To get further support, please visithttps://www.sky.com/help/homeand follow our online guides to find the help you need as well as available contact options.
Alternatively check out our Community Forum using the link below, where you can talk to other customers to get help with your products. https://helpforum.sky.com/
This is unacceptable after making me wait for 30 minutes and then not returning .
