Tesco £15 voucher

[Matt4281]

 Help!!

[caesarome]

@Matt4281 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Matt4281.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[Laura19042]

Can I ask how this was resolved? I am having the same error message when I try to claim some Tesco vouchers from my email for issues with our broadband. Got sent them a while ago and it's getting close to them running out, thought if I gave it a few weeks the link may become active but no such luck. 

[Mr+Flibbles+86]

Hi there @Laura19042, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Matt4281]

I eventually recieved a email with the voucher attached. Then i had the same problem with a sky store voucher.

The best thing to do is make a complaint, that sorted it for me. They will access your account and claim the voucher. You will then receive it around 3 days later via email. Thx Matt

[Laura19042 · Accepted solution]

Thank you! Seems to be all sorted now

[PHIls36]

Hi O am having the same problem, spoke to someone from Sky over the phone on 11th February, recieved an email printing to click to claim the reward. Error message everytime I click it. Waiting a couple of week still the same message.

[caesarome]

@PHIls36 

What is the error message you are seeing ?

[PHIls36]

Hi thanks for replying the same one as Matt posted on this thread 23rd December 

[caesarome]

@PHIls36 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @PHIls36 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Colvin1]

I to have the same problem sent 2 Tesco  £15 vouchers one week ago link takes you to an error page  called sky faults who had issued the vouchers they apologised and transferred me to another team who advised it was a known problem. With no fix date but he would email back office and 2 new links would be emailed out , and to allow up to 7 days 

this time has now passed and no new links or vouchers sent . Contract up in 5 months customer service at sky has now become a joke so I am thinking of getting rid of broadband. Stream ,, multi room and mobile. So much for being a  VIP customer 

asked for credit to be put on to one of my 3 accounts and was told that was not possible. As there was a small credit on the broadband account due to refund with the speed Guarantee  which for the past 4 months has been all over the place.

sky happy to take your payments but not to happy on giving them back or making it troublesome and almost impossible to get a Resolution