Discussion topic: Terrible installation and staff
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Message posted on 08 Oct 2026 09:32 PM
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Terrible installation and staff
Fitters were shocking. Broadband and TV NOT WORKING. Installer was in the toilet for 30 minyboth days .
asleep on the floor . Huffing and puffing all day. Nothing working now and cannot complain. I have terminal cancer yet the tel contact asked me constantly to keep trying things. Spoke in a foreign accent and was impossible to understand. It is the worst experience I have ever had re installing a system. I am terminallly ill as I mentioned and need broadband and tv. Almost impossible to get this problem fixed.
TERRIBLE COMPANY
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All Replies
Message posted on 09 Oct 2026 09:20 AM
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Re: Terrible installation and staff
Hello, @rb2. I'll send you an invite to a private chat shortly and we can help you.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Message posted on 09 Oct 2026 03:54 PM
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Re: Terrible installation and staff
Haven't been able to connect to you
Message posted on 09 Oct 2026 04:10 PM
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Re: Terrible installation and staff
What is happening when you select the chat bubble at the bottom of this page ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Oct 2026 04:13 PM
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Re: Terrible installation and staff
@rb2 wrote:Haven't been able to connect to you
It isn't an instant reply service if that's your meaning?
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
Message posted on 09 Oct 2026 04:25 PM
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Re: Terrible installation and staff
Hello again, @rb2. I'll send another invite shortly just in case it was an issue with the first.
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