Terrible customer service

[Hamish123456]

I've called sky to change my package 3 times today each and every time I have been put on hold for 30 minutes and then hung up on. This is unacceptable customer service. They say they need a couple minutes to look at the system and then never come back 

[caesarome]

@Hamish123456 

Are you trying to downgrade or increase as depending on what it is I am wondering if you can do it yourself via your online account ?

[Daniel0210]

@Hamish123456 
To add or change a TV package see the link below.

To remove part of a TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

[NickNewark]

@Hamish123456 I have to agree, having spoke or tried to speak to Sky several times over the last few weeks, and had a similar experience, it's quite apparent that the Customer Service side of things has slipped massively. 😩