Hi @LucyB4 if you weren't aware this is a customer to customer forum so we aren't able to look at your account or action anything like this.
I would recommend phoning Sky and explaining your situation and seeing if they can accommodate.
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
