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Discussion topic: Telephone for partial hearing

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This message was authored by: D9ffy

Telephone for partial hearing

Hi, Does anyone know if Sky have a dedicated telephone number for people who are partial hearing?  Every time i make a call to Sky i end up speaking to India or the likes and i just cannot understand the person speaking with such a strong indian accent. I have to appologise to them for not being able to understand them. Why it is my place to appologise to them, i do not know. On my most recent call, i started the conversation with the appology and asked if i could be transferred to someone without the strong accent. This was denied and he ended up having to talk to my other half who is not the account holder. 

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This message was authored by: Daniel0210

Re: Telephone for partial hearing

Posted by a Superuser, not a Sky employee. Find out more

@D9ffy 
If there are health/medical issues which affect communicating with Sky, register with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance


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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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