Discussion topic: Technical support visit 5 times: no credit for service loss days

This message was authored by: Tk1952 · ‎25 Apr 2023

Since renewing my contract in January... I've been having on going issues with broadband and TV. Had engineers out 5 times. Can't remember exactly how many days without service at this stage. No credit ever received. When you ring up they play dumb about the t&cs.... And then my price goes up!!! How can they get away with it?

This message was authored by: SKY1992bf · ‎25 Apr 2023

@Tk1952 You won't get any compensation until the issues are fixed for broadband see

https://www.sky.com/help/articles/auto-compensation

regarding tv you would need to ask about a possible credit once the issue is fixed as there is no automatic right to compensation for tv

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Discussion topic: Technical support visit 5 times: no credit for service loss days

Technical support visit 5 times: no credit for service loss days

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