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Discussion topic: Taken another payment after cancellation!

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This message was authored by Jenna171 This message was authored by: Jenna171

Taken another payment after cancellation!

My contract ended on 5th June, I payed on 15th May, running until 15th June. You have then taken a payment for June/July on the 15th June. I don't even have the equipment anymore! 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Taken another payment after cancellation!

Posted by a Superuser, not a Sky employee. Find out more

Yes, that's normal.  The next month's bill will generate a credit back to the cessation date.  (It's because bills are generated 14 days before payment date - they are generated completely as normal, including the month in advance even if your account is ending shortly afterwards)

 

The refund should be issued to you within 6 weeks after that.

 

Once your account shows a credit you may wish to ask Sky for the refund earlier (this can be done here by requesting an escalation).

 

You're talking to other customers here currently...

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: Taken another payment after cancellation!

Posted by a Superuser, not a Sky employee. Find out more

Your 15th June bill would have been created on the 1st Junecso when you were still a Sky customer as billing doesn't stop due to you giving notice to leave.

 

Now you have left do you see a credit on your account for this overpayment as it is this that can be refunded back to you.

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