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Discussion topic: Taken 2 payments

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This message was authored by: YvonneJones

Message posted on ‎15 Aug 2026 05:42 PM

Taken 2 payments

Hi can you tell me why £48.50 was just taken out of my bank account when there is no dierct debit is set up,and when i paid my bill of £48.50 yesterday now you have left me with no money
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎15 Aug 2026 05:56 PM

Re: Taken 2 payments

Posted by a Superuser, not a Sky employee. Find out more

@YvonneJones  Your T&C's state you need to have either a direct debit or a card payment setup on your account, as you've provided Sky with payment details they have collected via that.  Making Manual payments is unneccessary

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Daniel0210

Message posted on ‎15 Aug 2026 05:57 PM - last edited: ‎15 Aug 2026 05:58 PM

Re: Taken 2 payments

Posted by a Superuser, not a Sky employee. Find out more

@YvonneJones 

The T's and C's you've agreed to states you have to have a direct debit of continuous card payment set up. If you haven't then Sky will attempt payment from a financial source you have previous used.

 

Manual payments are unnecessary, 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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This message was authored by: MightyQuinn

Message posted on ‎15 Aug 2026 06:03 PM

Re: Taken 2 payments

Posted by a Superuser, not a Sky employee. Find out more

Hi @YvonneJones   Do you see this unnecessary manual payment showing as a credit on your account? Once the credit is clearly shown we can arrange a refund in 3-5 days using the community messaging team. Please let us know.

Welcome to the Sky Community Forum

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