Systematic overcharging

[Nic105]

What is the best way to get sky tv to bill me the correct agreed amount?

I have called multiple times, spent hours on the phone, and whoever I speak to can see I have agreed firstly to £43.50/month and then to £45/month but I have been billed more every time, mostly £92.50, once £150, and am told in January will be billed £58.

i have complained in writing but it never gets fully resolved. People I speak can't change what the system is set to bill me!!'

I have now even tried complaining to cisas about this deliberate systematic overcharging so will see if that helps but any other tips are very welcome.

[TimmyBGood]

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@Nic105 wrote:

 I have been billed more every time, mostly £92.50, once £150, and am told in January will be billed £58.

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That level of variation suggests either non-inclusive voice calls made through Sky Talk, or rental in Sky Store / PPV purchase.

[Maccaghhh]

I have been lied to consistently over a period of time.  I have never dealt with any organisation that are so aggressive and sly over sales.  I have been overcharged 6 times in the last 8 months and every time I ring they say they will sort it and they just carry on stealing money from my account every month.  They are hideous. (removed)

MODERATOR NOTE: Inappropriate content removed.

[Mark39]

Your allegations are too vague and non-specific to comment on, really  Have you raised your issues as a formal complaint?

[1joyce1]

This is too much for me from 19 pound to 58 

Help me

[Mark39]

@1joyce1 if your bill has jncreased, it's probably because a discount deal,has ended. Give Sky a call to see if you can negotiate a new,deal

[Maccaghhh]

1. My bill should be 86 pound but I've been constantly overcharged for 8 months.  Once my bill was tripled.  Normally just doubled.  I only have TV and nothing else.  They say it is a systems error.  It continues they have doubled my Apr 25 bill for no reason.  They need to provide a bill in advance that I can pay on my debit card once I have viewed it.  They really are the most incompetent organisation I have ever dealt with and I am 55.  

[PandJ2020]

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@Maccaghhh wrote:

1. My bill should be 86 pound but I've been constantly overcharged for 8 months.  Once my bill was tripled.  Normally just doubled.  I only have TV and nothing else.  They say it is a systems error.  It continues they have doubled my Apr 25 bill for no reason.  They need to provide a bill in advance that I can pay on my debit card once I have viewed it.  They really are the most incompetent organisation I have ever dealt with and I am 55.  

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Unfortunately the contract doesn't really allow for a bill then you deciding whether to pay or not.

The billing system does show future bills where you can check everything is as expected in good time.

Such a large change would sound like an end of minimum term discounts.

Of course if they are charging outside the expected schedule then you need to contact them to deal with it - withholding payment doesn't get the results you'd hope.

[Maccaghhh]

I have contacted them endlessly and been promised it would be sorted. I have passed all my emails and bills onto CISAS.

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 CISAS are the ombudsmen for sky TV and will reconcile your complaint once sky fail to.  

Moderator note: Removed campaigning.

[daveNOS]

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@Maccaghhh wrote:

1. My bill should be 86 pound but I've been constantly overcharged for 8 months.  Once my bill was tripled.  Normally just doubled.  I only have TV and nothing else.  They say it is a systems error.  It continues they have doubled my Apr 25 bill for no reason.  They need to provide a bill in advance that I can pay on my debit card once I have viewed it.  They really are the most incompetent organisation I have ever dealt with and I am 55.  

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@Maccaghhh Your bill is available 14 days before it is due, so that part of your argument/complaint is invalid.

[Nic105]

In my experience sky are incompetent when it comes to billing but worse than that they don't care about correcting errors when they are over billing.

It took me hours on the phone over multiple calls and messages during a stressful 7 months during which they agreed they were over billing me each time I called before I was finally billed correctly. Sky promised a manager would call me to resolve it but that never happened.

if they are over billing they are in breach of contract and you need to tell them you are terminating the contract as a result. This is the only language they respond to. Sky caused me mental distress and financial hardship by putting my bank account overdrawn. They do not understand that when they take money they are not entitled to that you cannot use that money for things it is needed for like food, heat, clothes etc.

Also make a subject data access request so you can obtain and see internal correspondence as to why the correct billing has not been actioned despite your complaints.

Even though your bill is visible 14 days in advance, there is no way sky would correct/change it before the direct debit is taken from your account. I bet that once it is visible the corresponding bank instruction has been submitted which sky would not/could not change in time.

i also bet there are internal kpis which deter billing managers from correcting mistakes made by their teams as to identity their own mistakes shows how incompetent they are.

My solicitor says disputes over sky billing where sky have taken too much money are commonplace. 
Sky really are the worst organisation to deal with.

[Maccaghhh]

Thank you for that information.  At last a helpful answer on here as opposed to the 'independent' sky gatekeepers that obviously are on patrol on this site.  I have had the same journey as you and am just at my wits end because I speak to them every month and nothing ever changes.  Threy are just stealing money off me every month.  As for that comment about the bill being available two weeks in advance.  So what.  Don't you get it I don't want to be contacting sky every month because the bill is wrong every month.  Who wants to do that.  It's basic.  Charge me the correct amount and I am happy to pay it.  

[caesarome]

@Maccaghhh 

You don't and shouldn't make manual payments on a debit cards as this might not stop from taking the payment as well especially if you get your timings wrong.

An increase like you mention could be due to discounts ending so how long had you been paying the £86 price as such discounts do not last for ever and are usually limited to 18/24 months.

[Maccaghhh]

I have had sky for 10 years and they have told me it is a systems issue nothing to do with contract.  If it was that simple I would understand.  There is no excuse for this it is down to sky's internal billing system I am the complete victim.  It is not uncommon.  Google it.