This discussion topic has been answered Discussion topic: System Change full legal name
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Message posted on 16 Oct 2026 01:21 PM
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Has Sky recently contacted all relevant customers requesting them that due to Recent System Change, they must update Direct Debit details
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Message posted on 16 Oct 2026 01:23 PM
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Hi @Steve6410 Does the email start with Dear (your name) or Dear customer? Either way sounds like a phishing email to me.
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Message posted on 16 Oct 2026 01:23 PM
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Hi @Steve6410 Does the email start with Dear (your name) or Dear customer? Either way sounds like a phishing email to me.
Message posted on 16 Oct 2026 01:26 PM
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Re: System Change full legal name
@Steve6410 yes, there has been a recent mailing exercise in regard to direct debits. To be safe, don't use any links in the email, just go to your Sky billing details and update it from there.
Message posted on 16 Oct 2026 01:27 PM
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Re: System Change full legal name
Is there also a link in this email that says you need to use to go to your account because if so it could well be a scam email.
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