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Discussion topic: Switching from Glass to Stream..

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This message was authored by: Anonymous

Switching from Glass to Stream..

Afternoon all..

 

My Glass is paid off. Im thinking of putting it in my son's room.

I don't know whether to go multi room or not or use it as a monitor for his Playstation.

Id like to know how easy the process is, switching to Stream or cutting my losses with the glitchy glass.

Any thoughts gratefully received.

(I hear multi room is being offered for £6 due to Black Friday.

The Stream box would be free and my subscription would be the same??

Or the third option is I get rid of Sky completely and watch my Sports via Now TV.

I'm getting a 55" Hisense if that helps.

Thankyou 

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This message was authored by: GD1

Re: Switching from Glass to Stream..

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  You can simply add whole home and order an additional puck if you get the Black friday deal.

 

Otherwise you'd have to go through the process of adding a puck then gettting sky to remove the TV from your account and making the puck the new primary device.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Topic Author
This message was authored by: Anonymous

Re: Switching from Glass to Stream..

Hi

 

I enquired about the whole whome offer but they said I'd be tied in to another 2 year contract.

This message was authored by: CoffeeDrinker

Re: Switching from Glass to Stream..

If you want to keep Glass as a Sky TV device and add a Stream puck, yes, you'll need Whole Home to run both. You can add both Whole Home and a Stream puck via the MySky app.

 

If you want to remove Glass TV from your account and use a Stream puck as the sole device for watching Sky TV subscription content on, you'd need to ask Sky to remove the Glass TV from your account as the primary device and to supply a puck as your primary device.. It will involve a phone call to Sky. Not sure what the timescales might be or the process for removing Glass & replacing with a puck as your primary device.

 

If you only want Sky Sports and don't need anything from the mandatory Sky Entertainment and Netflix tier, you'd be better off with NowTV; it is a cheaper means of getting Sports and you can use it on more than one device at a time if you have the appropriate Boost add-on.

 

Whole Home is a 31 day rolling contract, so your current subscription cost shouldn't change as a result of adding it on. If you go through the process of buying it and adding a puck, you'd should see a summary of your updated monthly costs before committing. 

Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
Topic Author
This message was authored by: Anonymous

Re: Switching from Glass to Stream..

Hi

 

The offer in my app says £6.50 for whole home for 24 months 

When I checked on the phone she also said it's a 2 year contract.

🤷‍♂️

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