Hello, apologies for cross posting. We recently became eligible for universal credit and applied for broadband essentials. Have been sent a new wire pack for the modem and emailed contracts saying to plug in October 1st. Have done this and the internet still works with both the old and the new wire although the telephone doesn't work through the modem although I've read this could be down the the wire not being suitable.
Our bill and future bills have not been updated to reflect the new contract/lower price.
Called to enquire and they said they are still checking eligibility. Nobody has taken our national insurance number at any time which I was under the impression is what they use to check.
Have a real hard time using the telephone, is there a way to message with an advisor instead to get the billing sorted?
Thanks all.
