Switched providers, final payment and services still on account.

[6891andrew]

I've just switched over to Vodafone from Sky with activation happening a few days ago for both my broadband and landline number.

When looking at my account online to check any final bills and to check about cancelling my Sky tv essentials I noticed that I have one final big payment from 18th Dec to 17th Jan even though I no longer have Internet with sky.

I also noticed that Talk anytime extra is still on my account and showing in future bills?

Is there a reason for my last bill to be for a month when I won't have any service with Sky, and why is phone services still on my account when I have ported my number over to Vodafone and no longer will use any Sky landline services. 

I take it when calling up to cancel my Sky tv essentials package I need to also cancel the Tak anytime one too? 

Thanks. 

[PandJ2020]

Your bill was already created prior to your services moving (including a month in advance as per the terms) You have to pay that bill and then the following bill will generate a credit back to cessation.  Have you actually had confirmation of that takeover from Sky?  Moving a landline should do it but you need to be sure...

if you are cancelling essentials then you need to contact Sky to give the requisite notice.

[6891andrew]

Thanks for the reply.
It makes sense that they have my bill in advance and that it will generate credit back, just didn't know this so was wondering.

When I signed up for Vodafone I ended up with 2 letters from Sky one regarding this, one for broadband, and one talk, my landline number is now showing in my Vodafone account so has switched over but not fully switched or active as I can only make outgoing calls from it.

I realised essentials would need to be manually canceled, and assumed that once I'd moved to a new provider it would be the only active service on my account.

[Mark39]

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@6891andrew wrote:

When I signed up for Vodafone I ended up with 2 letters from Sky one regarding this, one for broadband, and one talk, my landline number is now showing in my Vodafone account so has switched over but not fully switched or active as I can only make outgoing calls from it.

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If you're on a digital landline service with Vodafone, it may take 24 hours to fully activate. If it's beyond that, give Vodafone a call.

[6891andrew · Accepted solution]

It took longer than 48 hours quoted for the phone to be fully active, but I can now receive incoming calls as well as outgoing calls.

Also, now that the phoneline is active with Vodafone my Sky account has been updated to show the correct billing i.e. I pay the full amount for Dec to Jan and then get it back in credit minus my Sky TV Essentials since that's a separate service which I manually have to cancel.