Switched and billed

[Lema11]

Hi,

I usually get billed on the 2nd for my sky broadband, I switched to another provider and that activates today 6th May. On the 2nd I was still billed the usual amount by Sky. When I check my account it shows credit will be put in my account next month June because of the switch. I don't need credit as I won't be using any sky services, I just want a refund. And is it possible to get a refund this month instead of waiting for June? I was taken by surprise that a full payment was even taken. The new broadband bill will probably come in later this month and I was not prepared for two separate bills. The guy I spoke to from sky told me they've arranged the switch with this other provider it's all sorted out and so I stupidly assumed the transition would be smooth sailing financially.

[Daniel0210]

@Lema11 

What has happened is normal. Bills are generated 14 days before your payment date so the latest bill was generated on or about the 18th April when you were still a Sky customer. 

A refund should now take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases). Leave your payment method active so the refund can be processed as soon as possible. 

[caesarome]

@Lema11 

A credit will appear before it can then be refunded so when you do see the credit if you post back on here we can arrange some help for you to get this refunded otherwise you will be waiting up to 6 weeks for it to be auto refunded.