In July this year I agreed to return back to Sky and it was agreed that Sky would pay me part of the cancellation fee incurred with Virgin....£300.The total cancellation fee was over £400 which I paid out in good faith. I have emailed ALL requested information as directed to Switch Credit ...including proof of disconnection fee from Virgin AND copie of payment made through my Bank Statement. I was made aware of the @14 days to receive agreed £300. To date NO reimbursement received despite numerous emails to Switchcredit and indeed directly with Sky Team. The latter were empathetic however keep reiterating that Switch Credit is responsible -despite my frustration and disappointnent. My last email asked me to contact the 'ResolutionTeam'...that was this week so I did. Only to discover the number had changed and I was put through to a further Sky advisor. I have escalated my issue ....made direct complaints ...to no avail... I even rang whilst on holiday given I remain out of agreed £300- again told to contact Switch Credit. My last email to them included payments made etc and I expressed my despair at not getting a resolution . I asked how to be directed to the Ombudsman as My experience has left me upset and frustrated. As a pensioner the 400.00 spent in good faith has left my funds low. Remain very unhappy with Sky and asking for my voice to be heard and understand what has gone wrong
Help and advise greatly needed
