Credit refund

[JC391]

I cancelled my services in July. The last bill I paid was July 1st. My account is still showing a credit balance, and my payment method/Direct Debit is still fully active. Please can a member of the messaging team escalate this for a refund?

[caesarome]

@JC391 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[-Heather-]

 Hi @caesarome, thanks for making us aware of this. I'll send @JC391 an invite now so we can assist further. Thanks, Heather

[Dachie23]

my services ended 20th for sky q ( moved to sky stream) I've a credit of £91  on the account and the direct is still active, can you help? Thanks in advance 

[caesarome]

@Dachie23 

Do you mean you left Sky Q on 20th September ?

If you are not a Sky Broadband customer what is your billing date each month ?

[Dachie23]

Sorry 20th Aug,  I'm not a broadband customer, just sky stream now, which is about 1st of each month 

[caesarome]

@JC391 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Dachie23]

Thank you very much for your help 

[Danz994]

Good morning @caesarome Thanks for making us aware of this. I'll send @Dachie23 an invite now and we can assist further. Thanks, Danielle