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Discussion topic: Swapped out & upgraded 3 phones on my contract just before Xmas last year.

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This message was authored by: Alex718

Swapped out & upgraded 3 phones on my contract just before Xmas last year.

Swapped out & upgraded 3 phones on my contract. Why am I still paying for one of the old phones I swapped out. There was damage to the phone when it went back but the payment was taken in full the next month. I now have 4 contracts in use currently but im paying for 5 phones for an extra £9.75 a month? Can someone tell me why please?
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This message was authored by: caesarome

Re: Swapped out & upgraded 3 phones on my contract just before Xmas last year.

Posted by a Superuser, not a Sky employee. Find out more

Do you see a credit on your next bill for this payment ?

When you swapped was the value Sky gave you for the phone enough to pay off the credit agreement in full ?

Did Sky confirm that the device was now paid off or did they lower the value they gave you due to the damage ?

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