Suspicious Email - Repayment of Credit Balance

[OllieSlee]

Is the below legit? The email came from Sky  - I called the number and it's automated, asking for my Sky account number

[SKY1992bf]

@OllieSlee  Have you previously had a sky account that you have sinced close?

if you have then it's possible it's genuine as sky do occasionally do this to return credit owed 

if you login to your sky account (don't login from any link within email) do you see a credit on it for the corresponding amount 

[Daniel0210]

@OllieSlee 

I agree with @SKY1992bf especially as the email addresses you by your forename not "Dear customer ".

[GD1]

@OllieSlee  I've raised this to Sky via the closed community to see if we can get clarification on this.

[caesarome]

@OllieSlee 

As stated above the way to check this is if you can see if you have a credit showing here:

https://www.sky.com/bill/tv-broadband-talk

If you do then this email is legit.

[caesarome]

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@GD1 wrote:

@OllieSlee  I've raised this to Sky via the closed community to see if we can get clarification on this.

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@OllieSlee 

As per this, it has been confirmed that this is a legit email from Sky.

[GD1 · Accepted solution]

@caesarome  That email is genuine as per Sky Staff

[Rossmarth1010]

Is this a bonified sky telephone number [removed]. As Sky say I should call this number as I have a credit they wish to pay. Or is it a Scam!

Moderator Notes: Removed Phone Number

[SKY1992bf]

@Rossmarth1010  It's been verified as legit

[Daniel0210]

@Rossmarth1010 

I have merged your post into this thread already discussing this email/number. Staff have confirmed it's genuine. 

[OllieSlee]

Thanks everyone - resolved.

We used to have broadband with Sky but haven't for over 2 years but do have TV with them. Turns out broadband and tv are billed to do different accounts under your one username/email address, so I had two account numbers without realising. The email was legit as the credit was outstanding from when I cancelled broadband two years ago, however I should have been refunded before now but the system only just picked it up. 

[derrickbrid]

Received an e-mail about credit being owed asking me to ring yourselves to receive it,

question is is this genuine oe fake?.....Thanks D. Moore

[peter-marlow+1966]

We are all fellow customers on here like yourself  you are not talking to sky on here 

[peter-marlow+1966]

Also check your  account  on the my sky app to see if you  have any credit  on it there 

[GD1]

@derrickbrid  I have merged your post to this existing thread that is discussing the same topic, please see post marked as answer.

Sky have confirmed email is genuine.