Stuck in "Let's find your account" postcode loop on My Sky App

[Gemnim82]

I am an existing customer and cannot log into the My Sky App or website. Every time I reach the postcode step, it gives me a 'something has gone wrong' error. I have tried calling customer service, but the automated robot keeps hanging up and texting me links to sign in, which I cannot do because of this error. Can a forum Superuser please escalate this to the Sky Messaging Team so they can unlink and reset my Sky iD backend profile?

[caesarome]

@Gemnim82 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.