Posted by a Superuser, not a Sky employee. Find out more
@Ellie205 Once restricted its highly unlikley that Sky will restore your services untill the bill is paid in full, you may be able to get through by putting 141 in front of the customer service number, however there is no guarantee that will work.
Posted by a Superuser, not a Sky employee. Find out more
@Ellie205 Yes, you probably will,(i believe its £10) you should also be aware that if the bill is 2 weeks or more late then Sky may insist on next months bill being paid in advance before services are restored.
I physically do not have any money until 27th so can they keep giving me late fees or will it be just one fee ? They can't take what I haven't got right now and I can't get hold of anyone to tell them
Posted by a Superuser, not a Sky employee. Find out more
@Ellie205 Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.
Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.
Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).
If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link https://www.sky.com/manage/bill/
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
🟢 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.
🟢 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
