Credit!

[JoWiltshire]

I left Sky Broadband several months ago but my account is still showing a credit of over £80.    Do I have to ask Sky for this or will they eventually refund me?

[Daniel0210]

@JoWiltshire 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before that can you confirm in your reply that the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[JoWiltshire]

My payment method is still active.   They took £67 on 24th April when they already owed me more than that!   My account is in credit by £83.26.   I would appreciate any help please.

[Daniel0210]

@JoWiltshire 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[arcadeavenger]

Thanks for escalating this @Daniel0210. We’ve sent @JoWiltshire an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.