Stop asking for money for a non-existant 'contract'

[gbbo11162]

Ive had a similar issue - out of contract, gave them a months notice , paid for that months notice provided evidence that id paid andnhave for the fourth time today received a complaint response clearly not having read the complaint history.   So far ive had four demands for money at least two of which mention to avoid further action.    If i knew the law id take Sky to court for harassment

Id been a Sky customer for 25 years and theyve had at least £15000 out of me

Your experience coupled with mine suggests this is policy rather than error     Shameful behaviour

[PandJ2020]

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@gbbo11162 wrote:

paid for that months notice provided evidence that id paid

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If that was a manual payment then depending on the timing that will be allocated to the next bill and not the current one.

[gbbo11162]

I sent them a screenshot with their reference number for the payment which covered the 31 days notice on the day after I called them.   They also have a screenshot of the date and time I called them to advise of the cancellation . . 

they have it all in their complaint log and don't read it . . But keep sending money demand 

It'll be interesting if they do escalate it or whatever "further action" means

Really after £15k plus and 25 years ?! 

[PandJ2020]

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@gbbo11162 wrote:

But keep sending money demand 

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Because it's automated.  You simply did not need to make a payment - just have left the continuous payment method as-is.

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It'll be interesting if they do escalate it or whatever "further action" means

'Debt' collection processes usually.

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Really after £15k plus and 25 years ?! 

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I don't see the relevance as the billing system works month-by-month.

[gbbo11162]

You may not      I do 

[gbbo11162]

And yes - it was a direct debit that took the months subscription for the "notice period" 

thanks 

[IanHuk]

Can you please escalate it once again!

I have yet to find ANY way of communicating with Sky without first making a payment I DO NOT OWE! 

And now I have started receiving mildly threatening emails of 'escalation' etc! 

[IanHuk]

If I left the continous payment open - it would have kept taking the money! They've made that fairly plain! 😮 

[gbbo11162]

Yep.      Same here.     Hence it's a deliberate set up of their automated system.   

it also seems that each time a "customer service" person responds to a mail in the complaint thread they either don't read or cannot read the case history.      

All I want them to do is go away and stop pestering me for money.     But they don't