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Discussion topic: Still receiving post after cancelling account and moving.

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This message was authored by Sam19111980 This message was authored by: Sam19111980

Still receiving post after cancelling account and moving.

I had to cancel my Sky account last year and moved house. I updated Sky with my new address which they have on file. However I am still receiving a lot of Sky post, addressed to me, to my old address. Please can this be stopped. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Still receiving post after cancelling account and moving.

Posted by a Superuser, not a Sky employee. Find out more

@Sam19111980 i have escalated your post to a Sky team who support the forum as I think you will need their assistance. You should receive an invitation to an online chat through thecforum where a chat button should appear.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Addie15 This message was authored by: Addie15

Re: Still receiving post after cancelling account and moving.

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Sam19111980.

This message was authored by Addie15 This message was authored by: Addie15

Re: Still receiving post after cancelling account and moving.

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.

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