Still being charged

[SarahMatthews74]

Still being charged for the months ahead even though I've cancelled and returned all equipment and paid the cancellation fee? 

[PandJ2020]

What did Sky say when you asked them about it?

[caesarome · Accepted solution]

@SarahMatthews74 

When did you cancel and what did you cancel so Sky TV, Broadband etc ?

What is your billing date each month ?

Did you receive an email announcement from Sky regarding the cancellation ?

[SarahMatthews74]

So I cancelled sky tv and broadband late July and I returned all equipment in the packaging they sent me. Had confirmation that they received it. My billing date is the 21st of every month and I've just paid my cancellation fee today of £234.60. Received confirmation on my sky account that they received payment, but they're still billing me £34 on the 31st of every month from October 

[SarahMatthews74]

• 21st of every month, sorry

[TimmyBGood]

@SarahMatthews74 

That may have been the early cancellation charge for broadband: current T&C's say television cannot be cancelled early.

[SarahMatthews74]

They won't be getting anything from me. Sent everything back so not paying for something I haven't got. Thanks for your help everyone 👍 

[PandJ2020]

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@SarahMatthews74 wrote:

They won't be getting anything from me. Sent everything back so not paying for something I haven't got. Thanks for your help everyone 👍 

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Sending hardware back won't cancel a contract.