0

Discussion topic: Still being charged for returned phone

Reply
Avatar for Watts320
Level 1 icon
What's this?
This message was authored by: Watts320

Message posted on ‎02 Dec 2025 07:37 PM

Still being charged for returned phone

So i ordered the iPhone 17 pro, paid £12 upfront and i didnt like the phone so i rang up, requested to send it back and while on the phone i got the S25 instead.

 

I got an email 2 weeks ago to say they have the iPhone back.. But my bill is still showing the iPhone 17 pro monthly charge. Will this get sorted automatically or do i need to call and tell them.

Report post
Post 1 of 2
73 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎02 Dec 2025 08:20 PM

Re: Still being charged for returned phone

Posted by a Superuser, not a Sky employee. Find out more

@Watts320 

If the following months bill doesn't show a credit for the £12 anhd still shows you are going to be billed for it you might need to speak to them about this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
64 Views
0 Likes
Reply
Reply