Discussion topic: All items not showing on MySky app
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Message posted on 02 Dec 2025 07:35 PM
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All items not showing on MySky app
Since adding sky broadband and a sim only package onto my sky tv package and contract phone, all items have now disappeared from my sky app, meaning I can't look at any of their details etc. All it is showing is my recently added contract phone but nothing else. The email/contact number for all items are the same so I don't understand why they are not showing. How can I fix this?
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All Replies
Message posted on 02 Dec 2025 07:52 PM
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Re: All items not showing on MySky app
@AshlieSimpson
Your broadband, your phone and TV accounts should all be linked to your main Sky ID so are you signed in with this main ID ?
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Message posted on 02 Dec 2025 08:11 PM
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Re: All items not showing on MySky app
Yes I only have one sky ID, but only the phone contract is showing
Message posted on 02 Dec 2025 08:19 PM
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Re: All items not showing on MySky app
I would cdontact Sky about this on 150 from your mobile that has the Sky sim in it so they can take a look at this for you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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