Still being charged for non- return

[3Kill]

I returned my sky box before the due date of 18/11/24, I have received a message from sky saying it has been recieved but the charge is still on my account, can this be removed please.

[Daniel0210]

@3Kill 
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[3Kill]

Thanks everyone, got sorted finally.