Still being charged after leaving sky

[guysonlw]

03/03/24 and yeah got an email, perhaps two confirming the date services would stop...

[caesarome]

You are going to have to call Sky  so they can check into this for you although you might need to reinstate the direct debit first.

[Rob892]

I am having the same problem I cancelled in December 2023 and they are still trying to charge me now and they won't even let me speak to someone unless I set a direct debit up.

[caesarome]

Just setup a direct debit then you will be able to talk to them, if they are at fault then they should be able to correct it because until you do you will not be able to talk to them and they will continue to take a payment each month.

[Rob892]

I rang them in December and cancelled my TV, I also have the call logs to prove it, they did not take any payments for Jan Feb or March and now they say I owe 150 for the last two months so I will not be setting up anything or paying them anything to have the privilege to talk, argue and fight with them to  stop trying to scam me then try and make them give me my money back. 

[Daniel0210]

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@Rob892 wrote:

I will not be setting up anything or paying them anything to have the privilege to talk, argue and fight with them to  stop trying to scam me then try and make them give me my money back. 

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@Rob892 

You posted on here for advice from other customers. It's up to you whether you take it but it's not going to get sorted until you can speak to Sky. 

[MarkGoldsmith]

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  @Daniel0210 wrote:
  

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  @Rob892 wrote:
  

  I will not be setting up anything or paying them anything to have the privilege to talk, argue and fight with them to  stop trying to scam me then try and make them give me my money back. 

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  @Rob892 

  You posted on here for advice from other customers. It's up to you whether you take it but it's not going to get sorted until you can speak to Sky. 

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This will also likely escalate further with credit collectors getting involved and it negatively impacting your credit score (which can be a big hassle correcting after).

As already advised to avoid the other negative impacts it's usually best to pay Sky what they believe is owed, then you can contact them and get it all sorted. If Sky are deemed in the wrong they will return any overpayments and you will get less stress and potentially other issues trying to resolve it this way.