Still being charged after leaving sky

[Wilsontheparrot]

Hi I changed provider to virgin media on the 6th February and sky was told about it the same day that it was activated. They said they had cancelled my sky and that I would have a partial refund for two weeks and not to cancel the direct debit so it can be paid  in.I have checked my billing and my sky account and I have been charged for this month and also looking at future payments it says they will be taking one in April at a higher price.

[SKY1992bf]

@Wilsontheparrot  virgin media can't cancel any services with sky on your behalf that's your responsibility to do so 

so did you contact sky directly to cancel and receive email confirmation from sky accepting your cancellation request 

[Wilsontheparrot]

Hi yes I phoned sky to let them know and received an email to say sorry your leaving us.

[caesarome]

Were you cancelling TV and/or Broadband and Talk services with Sky because for TV you have to give 31 days notice and 14 days for broadband and talk so if you didn't do this until 6th Februaury then that is the first day of your notcie period so you would be charged for the both of them during this notice period.

When your account has been closed you can contact Sky regarding the credit left on the acount or it can be sorted by Sky's messaging team on here.

[Wilsontheparrot]

Hello. I had broadband and anytime calls but not the tv package.

[Wilsontheparrot]

They said notice would be up to the 20th of February which is 14 days after they were told on the 6th of February 

[caesarome]

Billing does continue up to the 20th February and as bills are created 14 days in advance this might be why you have been billed so what is your billing date ?

[Wilsontheparrot]

Hi it's the 3rd of march until the 3rd of April. The previous one was 3rd of February until 3rd of Marchand looking at future payments it has one for April as well.

[caesarome]

Your 3rd March bill would have been created on 17th February so when you were still a customer, but it shouldn't be charged you after this one so it might be worth calling them again to make sure you account has been closed and to arrange the refund on the credit that is left on your account.

[Wilsontheparrot]

Hi okay thank you. Will call them tomorrow.

Thanks for the help.

[Nadia56]

They are doing exactly the same thing to me. It's been a nightmare try to get assistance  from Sky. I have tried to called more than 5 times now. I have tried to speak with the Facebook team and they were so rude it shocked me. I left a complain in the website and nothing has been done. I really don't know how else I can do. If somebody has any idea let me know 

[Mark39]

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@Nadia56 wrote:

They are doing exactly the same thing to me. It's been a nightmare try to get assistance  from Sky. I have tried to called more than 5 times now. I have tried to speak with the Facebook team and they were so rude it shocked me. I left a complain in the website and nothing has been done. I really don't know how else I can do. If somebody has any idea let me know 

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We'll need the details to be able to advise you. What did you cancel, when did you give notice, and what periods have you been charged for?

[NickJ73]

Same here.

Contract due to end nov 22nd. Called Sky on Oct 20th to give notice.

Just checked bill due on Nov 15th and there is one line with Broadband charges up to Nov 22nd and another one with full charges from Nov 22nd to Dec 14th.

Called them and was told cancellation was pending - pending on what???

This seems to be a very common and lets be honest shady practice. Why should I have to chase when I have given the correct contractual notice?

[guysonlw]

Also experiencing this. Noticed all the future bills so cancelled direct debit just in case. Some sort of restriction now being placed on mobile services even through they operate under different direct debits. Scandalous that so many of us are finding that we're not actually free from Sky despite email confirmation!

[caesarome]

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@guysonlw wrote:

Also experiencing this

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When did you leave ?

When did you give notice and did you get an email confirmation of this ?