Speaking to real people on Sky

[LesUK1]

How do I speak to a real person at Sky? I have a problem that is not listed anywhere and I just keep getting robots.

[PandJ2020]

What is the issue you are trying to sort?

[Daniel0210]

@LesUK1 
If you really need to call Sky (and we can't help you) remember that calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[LesUK1]

I have received an email outlining my two options for updating my Sky subscription.  I can either do nothing to carry on as I am or select to change my subscription. When I select an option I get an error screen saying, "It’s not you, it’s us. Try refreshing the page. Or use the link below to start again."  I've tried these options time and again over the past week but still get the error.  It's the same if I use my mobile or PC or iPad.  I can start a chat but I keep going round in circles trying to get an answer. I need to speak to an actual person.

[LesUK1]

I have tried this several times but without success, but thank you for your suggestion.

[Daniel0210 · Accepted solution]

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@LesUK1 wrote:

I need to speak to an actual person.

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@LesUK1 
The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Starman2112]

**bleep**, Just give me the telephone number to ring Sky Customer Service please. This automated rubbish is sending me round in circles and I'm getting very angry with it

Martyn Towell 

[Daniel0210]

@Starman2112 

My post already explains ~ "The forum doesn’t allow the display of other numbers".