Speak to somone at the call center

[Sarah1233]

I'm just wanting the number to speak to somone instead of doing the online chat as I'm getting no where!

Needing to speak about the new charges that's happening. 

[Daniel0210]

@Sarah1233 

Unless it's charges we can advise on, if you definitely need to contact Sky, (and as long as your services aren’t restricted) then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible.

Note: We were informed recently the lines were busier than usual so try to pick a quieter time.

[caesarome]

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@Sarah1233 wrote:

Needing to speak about the new charges that's happening. 

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What new charges are these, what services from Sky do you have ?

[Sarah1233]

My bill is increasing by £14! 

[Daniel0210]

@Sarah1233 
If you’ve been a customer for a while a discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave