Social tariff and DWP

[Ccee]

Good evening 

I applied to sky for the social tariff, they have arranged an engineer to carry out new cable work but now they say my records with D WP are not showing I'm on UC.  I have been on UC for a number of years

has any one had a similar experience and how's this rectified 

thank you 

[Daniel0210]

@Ccee 
Are you the Sky Broadband account holder? In order for Sky to carry out checks with DWP they use your NI number. That may be something you need to ask the DWP. 

[Ccee]

I am an existing sky customer for over many years, and I have been on UC a number of years too, so I'm unsure as to what has gone wrong.  I am scared I get billed for the engineering works etc,  and I don't know how to rectify 

[Daniel0210]

@Ccee 

As already stated I think you need to speak to the DWP and explain the problem you're having. 

[Ccee]

I have left a note on my journal and will call them first thing

thanks for your help

[TimmyBGood]

@Ccee 

For typical broadband 'engineering works' there's no charge to the subscriber whether or not they are on a social tariff.