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Discussion topic: Sky

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Avatar for Mr+C+Wren
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This message was authored by: Mr+C+Wren

Message posted on ‎08 Feb 2026 05:28 AM

Sky

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 Paying for sky moblie manually on sky app or sky com comes up with this. Not broadband. Anyone have this issue.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Feb 2026 05:32 AM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Mr+C+Wren 

Why are you attempting to pay manually? You should have a continuous card payment or direct debit set up as per the T's and C's you agreed to, 

 

Manual payments are only necessary if requested by Sky, for example after services are restricted, 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎08 Feb 2026 09:38 AM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Mr+C+Wren 

As stated by @Daniel0210 then there is no need to make a manual payment as doing so might not stop Sky from also taking the payment.

 

As for the error message make sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

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