@SteveB251 You didn't agree anything with anyone on here as we're just fellow customers
The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:
https://www.sky.com/help/articles/understanding-my-bills#M1014
Check your future bills to see what they show from month 3 onwards as it should then match your agreed price
https://www.sky.com/manage/bill/future#M1014
for any further queries regarding this it's best to call sky direct
These are the current methods for contacting Sky…
▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.
Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
▪️online help via this link
https://www.sky.com/help
▪️Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.
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