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Discussion topic: Sky tv

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This message was authored by Lauren181 This message was authored by: Lauren181

Sky tv

Hi does anyone know how long it will take and how I can do it to get my sky back up and running 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 wrote:

Hi does anyone know how long it will take and how I can do it to get my sky back up and running 


You've posted on a public website to other customers.  Without knowing what your issue is we have no idea...

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 wrote:

Hi does anyone know how long it will take and how I can do it to get my sky back up and running 


How long what will take? Do you have an engineer visit planned?

Lauren181
Topic Author
This message was authored by Lauren181 This message was authored by: Lauren181

Re: Sky tv

No but it says it takes two hours for my tv to switch back on 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 

Were your services restricted due to a missed payment?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Lauren181
Topic Author
This message was authored by Lauren181 This message was authored by: Lauren181

Re: Sky tv

Yeah 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 

In that case Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. 

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Lauren181
Topic Author
This message was authored by Lauren181 This message was authored by: Lauren181

Re: Sky tv

Weird cause I've paid in full 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 

It still has to clear into Skys account which, depending on when you paid it, will hopefully be today. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Lauren181
Topic Author
This message was authored by Lauren181 This message was authored by: Lauren181

Re: Sky tv

Paid Friday 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Lauren181 

You just need to be patient then. As fellow customers we can't hurry the payment process. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

Did you setup a payment method or reset it up ?

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