Sky took second payment

[Anna1107]

Hi this just happened to me, I made a payment this morning and they just took a second payment. Can someone help me?

[Mark39]

@Anna1107 don't make manual payments for exactly that reason. Once your Sky account shows you're in credit, we can help you arrange a request for a refund.

[Anna1107]

I've changed it too D.d now. Can you pass it on too someone to refund it back as soon as it cleared pending?

[Daniel0210 · Accepted solution]

@Anna1107 
Manual payments are unnecessary. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Anna1107]

I spoke to sky and should be back in account in 3to 5 days.