Sky technician issie

[Akua]

I attempted to call Sky multiple times today about overcharging on sky q, sky HD tnt billed twice
I was repeatedly told that Sky staff could not access my account due to a technical system issue when entering my postcode.
I was transferred between billing and technical departments multiple times, with no resolution. This occurred 7-8 times
Each time I had to repeat my account number and explanation again from the beginning.
Several agents confirmed they could not access the account because it appeared “blocked” in the system.

Does anyone know how this can be sorted? 

[caesarome · Accepted solution]

@Akua 

You could try putting in a complaint:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.