Sky saying they’ve not received my router.

[Jimbo+Jones]

I have sent back my router after finishing my contract with Sky. I have proof of postage and photographs from when I sent it back 23/01/23. 
Is there any way to confirm this information with Sky to stop the emails asking for it back?

I have not had confirmation of them receiving the router. 
I would also like a confirmation of them receiving my Sky+ box which I sent on 29/04/23. I also have proof of postage and photographs of that too. 
I do not intend to pay for anything that I have already sent back. 

[Mr+Flibbles+86 · Accepted solution]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update - Spoken to Jimbo+Jones, we have sorted the return requests for the customer. 🙂

[KarimK]

i am into date with my bills but sky want £ for the sky box I have already returned. I have to r Royal Mail proof, but I cannot get through to any as it keeps saying pay to be reinstated online and on the phone! this is ridiculous. I will not pay for something that was returned in November! and I want compensation for the inconvenience caused my sky. I should be able to speak to someone regardless of what is happening with the account. This is extremely bad customer service! 

[caesarome]

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@KarimK wrote:

but I cannot get through to any as it keeps saying pay to be reinstated online and on the phone!

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@KarimK 

Are your services currently suspended ?

[Kieron132]

Just make sure they cancell all your services.

i did exactly the same as you in august last year and got all the crap about they hadnt recieved their equipment even though  it was sent recorded and signed for 

then in january this year i got a £10 late payment added to a bill from october of £25.

they have sent me letters and emails about this and now they are saying the debt collectors are coming. 

Its not the money its the fact that i canceled their sub standard services with them and they didnt do it

[Daniel0210]

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@Kieron132 wrote:

they have sent me letters and emails about this and now they are saying the debt collectors are coming. 

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@Kieron132 

You were sent an invite to chat to a Sky expert in your own thread but didn't fully engage. Have you not sorted this by calling? 

[Tom-W19]

Hi KarimK

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Melancholic]

@Jimbo+Jones 

I recently returned some Q equipment. I was seeing a reminder of this in the My Sky app for the last few weeks. Whilst I did get the proof of postage (just in case), I noticed that within about a week of sending, the reminder dropped off my account. 

I never received an email to confirm, but in line with the reminder dropping off, the text message reminders have also stopped. Might be worth checking in the app and if it's still showing, give Sky a call directly.

[KarimK]

Every time I've called it would say you have to pay to talk to someone

[Melancholic]

@KarimK 

Calls to Sky are included in your normal inclusive mobile phone minutes (regardless of network). I'm with O2 now and previously 3, and have never been charged for calling.

[KarimK]

No it says I must pay the outstanding on my sky account or I cannot connect to an agent

[caesarome]

As you can see above you post has been escalated to the chat team so you just need to wait untik they contact you via the chat bubble that will appear at the bottom of the page. When it does click on it to start the chat.

[Lisa-P1987]

Update - Spoken to KarimK, we have updated the account regarding the non return requests. 🙂