Sky returns box not arrived

[sally155]

hi , I'm overseas and cancelled my sky contract before i left . They said they would send a box to return , so a kind friend is looking out for it . I have received a survey from SKY asking about the service , but still no box .

i can't call sky from overseas , is there a current customer service email address , or we chat with a customer agent ? 

Thanks 

[Daniel0210]

@sally155 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. Your friend can use any packaging as long as it’s secure and they may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if they use Royal Mail’s collect from home service, keep a record of the tracking number.