Sky reset my password - cannot get back in!!!!

[Lu1se]

Hi - hoping someone can help!

Couldn't get into my email this morning - nil changes at my end so assume Sky did the above. I have spent more than 1 hour speaking to agents, cleared security 7 times and still no luck. I have 2 sky accounts - one with a sky.com address which is the one that's locked out (original one with email only now) and the other with me.com address(this has my broadband account) - Sky would not let me resign up using the original address. My issue has now been escalated - 4-5 working days!!!!! Obviously my emails are very important especially as I have travel coming up. I don't think it has helped that I have only managed to speak with non UK agents - altho polite and state they understand my issue they actually don't. According to everything I read online, it should be a simple thing of unlocking my account. 

When I opt for forget my password it only offers to email me a code - to an email that I no longer use!!!!

Has anyone had a decent solution to this - and can I merge both accounts whilst still keeping my emails???

[caesarome]

@Lu1se 

The only solution is to wait until Sky get back to you because with two step verification in place there is no way around it.

[Lu1se]

Thanks for that - I don't do patience very well! 
I'm just hoping that I won't lose my emails.