Sky requesting equipment

[ALC3254]

I cancelled and then renewed my subscription. Still being asked to return equipment although I am still using it. How do I get the request cancelled?

[caesarome]

@ALC3254 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent @ALC3254 an invite to chat.

[ALC3254]

Thank you. All sorted very quickly through the chat you initiated.

[Lisa-P1987]

Update - Spoken to @ALC3254 and we have exempt the equipment from fees 🙂

[ALC3254]

@Lisa-P1987 

Hi, I have just had another message saying that Hi. Following our previous reminders, we've applied a charge to your account as we haven't received your Sky equipment back. For more info go to sky.com/bill".

I can't see any changes to future bills yet. Can you please check this again as earlier this month you were able to resolve the same issue.

Thanks

[Daniel0210]

@ALC3254 
Normally we could re-escalate your issue to Sky and the Messaging Team could help you again but there is currently a limited service with that until at least tomorrow so you’ll either need to call Sky or post back in this thread at the beginning of next week when we can hopefully escalate it.

[ALC3254]

@Daniel0210 Thank you for replying. I am trying to avoid a phone call so will repost next week.

[Daniel0210]

@ALC3254 

We've just been informed we can escalate posts again so I’ve re-escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @ALC3254  an invite to chat.

[Lisa-P1987]

We are still looking to help you @ALC3254 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks