Sky requesting equipment after already returned

[Emmylou198]

Sky keep asking me to return equipment that has already been returned

[Daniel0210]

@Emmylou198 
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky that equipment has been received. If you returned it longer ago than that and you’ve kept your proof of posting let us know in this thread and we can maybe get you some help from the Messaging Team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Please don’t post an image of the Royal Mail tracking or postal receipt.

[Emmylou198]

It was over a year ago. You only brought it up recently because I refused to rejoin. The person I spoke to assured me they had received it. But here we are. 

[Daniel0210]

@Emmylou198 

We didn't bring it up. We are customers on here so you’re not talking to Sky Customer Services. So, the main question; have you retained the proof of posting?