17

This discussion topic has been answered Discussion topic: Sky price increase

Reply
Reply
This message was authored by: BC1956

Re: Sky price increase

Sky Stream is included in the cancellation option, see below:

 

We hope you’ll continue to enjoy our services, but if you’re not happy with the changes to your Sky+, Sky Q, Sky Broadband and Talk contracts, you can cancel your subscription. There are various ways to do this.

If you're thinking of cancelling your Sky +, Sky Q, or Sky Broadband & Talk because of these changes, you should contact us within 30 days of receiving your notification to avoid early termination charges. You can:

  • call us on 
  • use our messaging service
  • email us at ......or
  • send a letter to 

If you give notice over the phone or by messaging for Sky+, Sky Q or Sky Broadband & Talk, we’ll process your cancellation immediately. If you give your notice via online form, letter or email for Sky+, Sky Q, Sky Glass / Sky Stream or Sky Broadband & Talk, or by messaging for Sky Glass / Sky Stream, we'll need to speak to you to verify your account. Don't worry, your notice period will start from the date we receive your letter or email. If you intend to cancel using the Broadband One Touch Switch service, please call us on ..... within 30 days of receiving your notification to avoid early termination charges being applied to your account.

 

Sky FF Gigafast / Sky WiFi Max / Sky Stream / 2 Pucks / Sky Ultimate TV / Sky Sports / Sky Cinema / Sky Whole Home / Sky Ad Skipping
This message was authored by: DaveDrizen

Re: Sky price increase


@BC1956 wrote:

Sky Stream is included in the cancellation option, see below:

 

We hope you’ll continue to enjoy our services, but if you’re not happy with the changes to your Sky+, Sky Q, Sky Broadband and Talk contracts, you can cancel your subscription. There are various ways to do this.

If you're thinking of cancelling your Sky +, Sky Q, or Sky Broadband & Talk because of these changes, you should contact us within 30 days of receiving your notification to avoid early termination charges. You can:

  • call us on 
  • use our messaging service
  • email us at ......or
  • send a letter to 

If you give notice over the phone or by messaging for Sky+, Sky Q or Sky Broadband & Talk, we’ll process your cancellation immediately. If you give your notice via online form, letter or email for Sky+, Sky Q, Sky Glass / Sky Stream or Sky Broadband & Talk, or by messaging for Sky Glass / Sky Stream, we'll need to speak to you to verify your account. Don't worry, your notice period will start from the date we receive your letter or email. If you intend to cancel using the Broadband One Touch Switch service, please call us on ..... within 30 days of receiving your notification to avoid early termination charges being applied to your account.

 


I am sorry the way I read the above is it only ,y SkyQ, Sky+ sky broadband & Talk can cancel with 30 days of receiving termination fee. Yes it dose mention Sky steam at the bottom but I think they can only cancel with incurring a early termination fee if the there minimum term has finished or on monthly rolling contract. I might be wrong the only to see is to give sky a ring and try it. They can only say if you are on stream or glass there is a early termination fee,

Also it probably say on your April increase email or letter  if you can cancel without incurring a fee. Iam on Sky Q and it dose and gives the phone number to call. I have not seen a Sky stream or glass increase email or letter so I don't know what that says,  but interested to see if that says the same,

This message was authored by: BC1956

Re: Sky price increase

Pain in the ..... I don't intead calling Sky until I can give it the time which will probably be Thursday/Fri I will post then what they say. The main reason I want to get out is because of all the known issues with Stream - Lip sync, black screen, dark screen, play list etc. and BB about 1/2 of what I pay for.

Sky FF Gigafast / Sky WiFi Max / Sky Stream / 2 Pucks / Sky Ultimate TV / Sky Sports / Sky Cinema / Sky Whole Home / Sky Ad Skipping
Reply
Answered - Go to Answer