Sky now threatening me with early termination charge although i was forced to go back to sky

[Andyman1967]

I'm sick of sky services threatening me I've just received letter saying 346 pounds I've returned my equipment back it was picked up from my address by royal mail if I don't get any resolution I'm taking this further also cisas made complaint  still sending me threatening letters think I'll seek legal action 

[Mark39]

Early termination charges are quite different from the charges levied for not returning Sky equipment. They arise when you cancel while 'in contract'. Sky are likely to pursue it if you don't pay what's due.

[TimmyBGood · Accepted solution]

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@Andyman1967 wrote:

 think I'll seek legal action 

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That's always a possible option, but I'd observe Comcast can probably afford better lawyers...

Generally, seeking to understand what's going on and then aiming for an amicable solution is preferable.

[PandJ2020]

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@Andyman1967 wrote:

Sky now threatening me with early termination charge although i was forced to go back to sky

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You'll need to explain this...

I'm not sure how you can be 'forced' to go back to Sky.  But as noted above early termination fees may be contractually due as you have to pay for the minimum agreed term (all things being equal).

[Andyman1967]

I'm on debt relief order now so it's been put forward ill also will be making it official why you turned off disabled fall pendant alarm wish you well with lawyer ill get solicitor too 

[Andyman1967]

Another thing stop threatening me with lawyers

[Andyman1967]

Because I was forced to go back to sky was promised everything connection getting better for what nothing it got worse the attitude off sky customer service is appalling doing this to disabled man whom under mental health its shocking turning off fall alarm which you could be prosecuted for this also you got your equipment back although I bought booster but I sent that back so what you say I owe you take it off money you owe me 

[Andyman1967]

Mark sorry mate thought you were sky complaints 

[Daniel0210]

@Andyman1967 

Everyone who has replied to you is a customer. You aren’t addressing Sky Customer Services here. This is mainly a forum where customers try to help other customers. 

[Mark39]

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@Andyman1967 wrote:

Because I was forced to go back to sky 

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You haven't said why you were forced to go back to Sky. They won't have forced you. I'm not sure they have to accept a DRO.

[daveNOS]

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@Andyman1967 wrote:

I'm on debt relief order now so it's been put forward ill also will be making it official why you turned off disabled fall pendant alarm wish you well with lawyer ill get solicitor too 

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I don't believe Sky or any provider has any obligation to keep a phonline active for that service if payment isn't made, trying to blame them is frankly ridiculous if your line is ceased due to non payment and I would be highly surprised if any reputable solicitor would try to challenge that.

Regarding the DRO if the Sky debt was included in your debt list and has been accepted then what has your insolvency practitioners said about it? 

They should have contacted Sky(providing you have told them about Sky chasing you) and informed them to stop, however if Sky have rejected the order and provided proof as to why it shouldn't be included then they can still persue you for payment.

[TimmyBGood]

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@Mark39 wrote:

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@Andyman1967 wrote:

Because I was forced to go back to sky 

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 I'm not sure they have to accept a DRO.

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I believe they do unless there are legitimate grounds to object (which are pretty limited):

https://www.gov.uk/government/publications/debt-relief-orders-guidance-for-creditors/ 

[Andyman1967]

Treatment I've had off sky it's appalling the way I've been treated anyway been intouch with offcom.and got case going cisas now so it's in their hands don't know who you are but just watch out if you are sky customer has I've left on grounds they turned my fall pendant alarm off  yes I understand about none payment im not stupid I was paying my bills good till they done this to me abusive to me on call I made which left me mad stressed over it all 

[Mark39]

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@Andyman1967 wrote:  I've left on grounds they turned my fall pendant alarm off  yes I understand about none payment im not stupid I was paying my bills good till they done this to me...

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That doesn't make any sense. Sky can't turn off your care pendant. They can suspend your phone line, but they would only do thay in case of non-payment AND after warning you.

Still doesn't explain your earlier comment that you were 'forced' to return to Sky.

Seems there's more to this than meets the eye.

If you've moved to any provider while still in contract with Sky, that certainly explains the early termination charges which Sky are entitled to charge you.

[TimmyBGood]

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@Mark39 wrote:

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@Andyman1967 wrote:  I've left on grounds they turned my fall pendant alarm off  yes I understand about none payment im not stupid I was paying my bills good till they done this to me...

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That doesn't make any sense. Sky can't turn off your care pendant.

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Unless it ceased to work after a transfer to SOGEA broadband?