Hi all, I was with Sky previously but since Virgin came to town, I accepted their offer of services as Sky couldn't get within £50 per month of their deal. I have been with them a while but still in contract, when I received a call from Sky, offering me a very good deal, and more importantly, prices capped for 2 years. I accepted, Sky would pay some of my cancellation costs for Virgin and all seemed a good deal. I received the email confirming most of the deal, it stated "per call detail" rather than clarify that prices were fixed for 2 years. Once I received the hardware, proceeded to switch everything over to Sky, the tv, broadband, outside office, boiler in the loft etc.......then received an email saying prices were increasing.
I called Sky and was put through to the Loyalty team, who listened to the call and said I was correct, but they couldn't honour the agreement so I could leave now or take the price increase (which would be up to £15 per month extra after 1 year). I said I received an offer, to which I agreed, forming a legal contract. The guy said he will have to call me back, which was over 2 weeks ago, but he hasn't. I called the same number and spoke to a different contact who told me the same thing - I can't have the agreed contract but can either leave or stay on the iincreased prices. Although now I was told I would have to pay for what I had used, basically the broadband as my wife works from home. The other mess up, was that Sky didn't switch my broadband over from Virgin, they forgot, so I am still paying for Virgin and Sky......so if I decide to send all the Sky equipment back, I am out of pocket plus spent hours on the phone trying to talk to someone with any authority to make a decision. I won't go into the £38 fee for non-return of the puck that they acknowledged was in transit when I left last time, that's another post!!
Long post, but has anyone else been offered a contract and then told it won't be honoured? I have put this into writing to Sky via their complaints process just to ensure it was documented. Any advice on whether to just unplug it all and plug the Virgin one back in or is there actually somebody somewhere within Sky who can authorise rather than it 'not approved by the system'?
