Sky not back on after paying bill

[Na7alie]

My account was suspended as I hadn't paid the bill (fully my fault) I paid £60 (bill was £55.99) and reset the DD back up. The next balance isn't due until 14th march, but I'm being told on my account that I need to pay the outstanding balance to get my services back on, and it won't even let me ring sky until it's fully paid. But as I understand it, it's not due yet??

[Mark39 · Accepted solution]

When did you pay? If you were more than 2 weeks late, Sky will expect you to pay the March bill as well,  before reinstating your services.

[Na7alie]

I understand now, thank you! Just a bit misleading when I checked my app and it said to reinstate services I had to pay the current amount outstanding of 55.99. Thank you for your help! 

[Daniel0210]

@Na7alie 
Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed.