Sky mobile direct e-mail address

[Kavas]

Hello everyone, do you have an e-mail address where I can contact Sky mobile directly?

I couldn't find an e-mail address on the page where I could make a direct connection and tell my problem.

Thank you

[Daniel0210]

@Kavas 

Sky don't use email as a general method of communication. 

[Kavas]

this is very bad! Thank you for your answer

[Daniel0210 · Accepted solution]

@Kavas 

It's for security purposes. Ifyou tell us what your issue is maybe someone on here can help you.

[Kavas]

I cannot communicate with them because my English is not very good. My credit score needed to be fixed, they told me they would clear it right away but still no improvement.

I wanted to communicate with them in writing, but unfortunately I am unable to do so. Thank you but I think I can fix this by contacting again.

[Jenny2030]

I would like a phone number to contact someone who can actually help with my query because the call centre agents clearly can't I'm paying for a contract but can't roll over data which I now have 10 gig in the piggy bank I can't  add data I've payed for over 2 years full contract never missed a payment but I'm not getting what I pay for and haven't for over 2 years now and I can't get anywhere with the agents. I do believe you have broken your end of the agreement.

[Daniel0210]

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@Jenny2030 wrote:

I would like a phone number to contact someone who can actually help with my query because the call centre agents clearly can't I'm paying for a contract but can't roll over data which I now have 10 gig in the piggy bank I can't  add data I've payed for over 2 years full contract never missed a payment but I'm not getting what I pay for and haven't for over 2 years now and I can't get anywhere with the agents. I do believe you have broken your end of the agreement.

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@Jenny2030 
This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here. The number you have called which takes you through to a Sky agent (the 0333 number or just 150 from a Sky mobile) will be the number available. The agents should be able to move data from your Piggybank to your device. 

[Jenny2030]

Thanks ill try again but they have told me the acount is frozen and they can't do anythink because of a debt form over 7 years ago on the email used witch they can't find so I can't even cheek to see what it is and pay if needed

[Daniel0210]

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@Jenny2030 wrote:

they can't do anythink because of a debt form over 7 years ago on the email used witch they can't find so I can't even cheek to see what it is and pay if needed

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@Jenny2030 

Now you've added that important bit of information it's not something us customers are going to be able to help with. You need to ask Sky what they are doing to rectify this and call them occasionally for updates. If it drags on your next step could be a complaint. This link outlines the complaints process
https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

[Simon86]

Hello my name is Simon (Removed) the account holder of the iPhone 11 please help me my phone has been restricted cos I apparently owe £10.13 I paid just over £26 on the 29th of December as that’s all it was asking for when I went on to make a payment then a few days later it then says I owe £10.13 that’s unfair as it didn’t say I owed this when I checked my bill at how much I needed to pay I have 4 kids at home and I should be on a priority list or something I have mental health I have asthma I have bad legs I have done my research of wot u can help me with I seen u can lower my bill by doing a loan extension or a 3 month break from paying my bill and I can get connected back up as well please help I don’t have any money and I have just had a food parcel for my kids to eat I’m almost out of elec and gas I got so much going on right now please email me back when u have read this thank you for reading (Removed)

Moderator note: Removed personal details

[caesarome]

@Simon86 

As we are customers here there is nothing we can say other than to pay what it says you owe and if you believe this to be wrong then you can take it up by calling Sky.

[Simon86]

I paid it this morning to get connected back up like I said in the message I had no money in my bank I had to borrow the money off my mum to pay it 

[Daniel-F]

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@Simon86 wrote:

Hello my name is Simon (Removed) the account holder of the iPhone 11 please help me my phone has been restricted cos I apparently owe £10.13 I paid just over £26 on the 29th of December as that’s all it was asking for when I went on to make a payment then a few days later it then says I owe £10.13 that’s unfair as it didn’t say I owed this when I checked my bill at how much I needed to pay I have 4 kids at home and I should be on a priority list or something I have mental health I have asthma I have bad legs I have done my research of wot u can help me with I seen u can lower my bill by doing a loan extension or a 3 month break from paying my bill and I can get connected back up as well please help I don’t have any money and I have just had a food parcel for my kids to eat I’m almost out of elec and gas I got so much going on right now please email me back when u have read this thank you for reading (Removed)

Moderator note: Removed personal details

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Hi @Simon86,

I've escalated your post over to our Community Messaging team to have someone take a look at this and see why the extra charge is there.  To be clear, the team are unable to assist with making payments and if it's due to Sky we would expect that payment to be made.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Simon86 an invite to chat.

[Ryan1231]

Hey I'm trying to bye a phone on contract and it's writing my credit check was unsuccessful what should I do